Return & Refund Policy

Last Updated: September 30, 2026

Thank you for shopping with ALB Online. We want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, refunds, and replacements may be available for Pokémon cards and products purchased from ALB Online.

1. General Return Policy

Because Pokémon cards and collectible products can be sensitive to handling and condition, returns are subject to the requirements below.

Please contact us before sending any item back. Unauthorized returns may not be accepted.

Unless otherwise required by applicable law, items must meet the applicable return requirements described below.

2. Eligible Returns

A return or refund may be considered when:

- You received the wrong item.
- An item is materially different from its listing.
- An item arrives damaged.
- A product has a significant defect that was not disclosed in the listing.
- Another issue occurs that qualifies for a refund under applicable law.

We may request photographs or other information before approving a return, refund, or replacement.

3. Pokémon Singles

For individual Pokémon cards, condition is determined based on the condition stated in the product listing and the information available at the time of purchase.

Differences in personal opinions regarding grading or condition do not automatically qualify a card for a return.

For example, receiving a card that a customer personally considers LP instead of NM does not necessarily establish that the card was incorrectly described.

If a card is materially different from its listing description, contact us with photographs so we can investigate.

4. Sealed Products

Sealed Pokémon products should remain unopened if you believe there is a problem with the order.

Opening a sealed product may affect eligibility for a return or refund because we cannot determine whether an issue existed before the product was opened.

Minor imperfections to factory packaging, such as small dents, scratches, wrinkles, or other cosmetic imperfections, may occur during manufacturing or shipping and do not necessarily constitute a product defect.

If a sealed product arrives significantly damaged, contact us before opening it and provide photographs of the product and shipping packaging.

5. Damaged Orders

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

- Your order number
- Photographs of the damaged product
- Photographs of the shipping box or envelope
- Photographs of the shipping label
- A description of the damage

Please keep the original packaging until we determine whether a shipping claim or other resolution is necessary.

6. Incorrect Items

If you receive an item different from what you ordered, contact us as soon as possible.

We may provide a replacement, return instructions, refund, or another appropriate resolution.

Please do not send the incorrect item back without contacting us first.

7. Return Timeframe

Unless otherwise required by applicable law, eligible return requests should be submitted within 14 days of confirmed delivery.

Requests submitted after this period may not be accepted.

8. Return Shipping

If ALB Online determines that an item was incorrectly shipped, materially misrepresented, or damaged before delivery, we may provide return-shipping instructions or cover reasonable return shipping costs.

For other approved returns, the customer may be responsible for return shipping costs.

9. Refunds

Once an approved return is received and inspected, we will determine whether a refund is appropriate.

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on your bank, credit card company, or payment processor.

10. Items That May Not Be Eligible for Return

Unless required by applicable law, the following may not qualify for a return:

- Items damaged after delivery through customer handling
- Cards that have been altered, bent, creased, scratched, or otherwise damaged after delivery
- Opened sealed products
- Products missing original packaging
- Items returned without prior authorization
- Items that do not match the condition in which they were sold
- Items returned outside the applicable return period

11. Refunds for Lost or Stolen Packages

If tracking indicates that a package was delivered, but you cannot locate it, contact us so we can help determine the appropriate next step.

We may require the customer to contact the shipping carrier or cooperate with a carrier investigation.

A refund or replacement is not automatically guaranteed for packages marked as delivered.

12. Fraudulent or Abusive Claims

ALB Online reserves the right to investigate return and refund requests.

We may refuse a refund, replacement, or future orders when there is reasonable evidence of fraud, abuse, repeated false claims, payment fraud, product switching, or other misuse of our return policy, subject to applicable law.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or limit any consumer rights or remedies that cannot legally be excluded under applicable law.

14. Contact Us

For return or refund questions, please contact:

ALB Online
Email: albtradingofficial@gmail.com
Website: albtradingonline.com

Please include your order number when contacting us about an order.