ALB Online Shipping Policy
Last Updated: September 30, 2026
This Shipping Policy explains how ALB Online processes and ships orders for Pokémon cards, singles, sealed products, and other products purchased through our website.
1. Order Processing
Orders are generally processed and prepared for shipment within [1–3 business days] after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
Processing times may occasionally be longer during:
- Major product releases
- Sales or promotions
- Holidays
- Periods of unusually high order volume
- Unexpected shipping or operational disruptions
If there is a significant delay with your order, we will make reasonable efforts to communicate the delay.
2. Shipping Location
ALB Online operates from a home-based shipping location.
For privacy and security reasons, our physical shipping address is not publicly displayed on our website.
3. Shipping Carrier
We use Pirate Ship to assist with shipping-label creation and shipping services.
Orders may be shipped through carriers and services available through Pirate Ship, including applicable postal or delivery carriers.
The carrier and service selected may depend on the shipping option chosen at checkout, package size, destination, and other factors.
4. Shipping Rates
Available shipping options and applicable shipping charges will be displayed during checkout.
Shipping rates may vary based on:
- Destination
- Package size
- Package weight
- Shipping service
- Order contents
Free-shipping promotions, when offered, may be subject to additional terms or minimum purchase requirements.
5. Tracking
When tracking is available, tracking information may be provided to the email address associated with your order.
Tracking information is provided by the applicable shipping carrier and may not update immediately after a package is shipped.
6. Delivery Times
Estimated delivery times provided during checkout or by the shipping carrier are estimates and are not guaranteed unless the selected shipping service specifically provides a delivery guarantee.
ALB Online is not responsible for carrier delays caused by circumstances outside our reasonable control.
These may include:
- Severe weather
- Postal delays
- Transportation disruptions
- Holidays
- Natural disasters
- Address issues
- Carrier operational problems
- Other unforeseen circumstances
7. Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address during checkout.
Please review your address carefully before completing your order.
If you provide an incorrect address, contact us immediately.
If the package has not yet shipped, we will attempt to correct the address when reasonably possible.
If the package has already shipped, we cannot guarantee that the address can be changed or that the package can be recovered.
Additional shipping costs may apply if a package needs to be reshipped because an incorrect address was provided.
8. Lost Packages
If your package appears to be lost or has not arrived within a reasonable period after the expected delivery date, contact ALB Online.
We may work with the shipping carrier to investigate the shipment or submit a claim when appropriate.
We may request additional information from you during the investigation.
9. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
1. Check around your delivery location.
2. Check with household members or others who may have received it.
3. Check with neighbors when appropriate.
4. Contact the shipping carrier.
5. Contact ALB Online if the package remains missing.
Because the carrier's tracking system may show a package as delivered before it is actually located, we may need to allow time for an investigation.
A refund or replacement is not automatically guaranteed for a package marked as delivered.
10. Damaged Packages
If your order arrives damaged, please photograph:
- The outside of the package
- The shipping label
- Any visible damage
- The inside packaging
- The damaged product
Contact ALB Online as soon as reasonably possible.
Please retain the packaging and damaged product until we determine whether additional information is needed for a shipping claim.
11. International Shipping
[Choose one before publishing: “We currently ship only within the United States.” OR “We offer international shipping to select destinations.”]
If international shipping is offered, the customer may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.
ALB Online does not control customs processing times or fees.
12. PO Boxes and Military Addresses
Shipping availability for PO Boxes, APO, FPO, and other special addresses may depend on the shipping service selected.
Available options will be displayed when applicable.
13. Shipping Insurance and Claims
When applicable, shipping insurance or carrier protection may be available through the selected shipping service.
If a shipment is damaged or lost, ALB Online may submit or assist with a carrier claim.
Customers agree to provide reasonable information and documentation needed to process a claim.
14. High-Value Orders
For higher-value Pokémon cards, singles, or sealed products, ALB Online may use additional packaging, tracking, insurance, signature confirmation, or other shipping protections when appropriate.
Additional requirements may be communicated to the customer before shipment when applicable.
15. Shipping Restrictions
We reserve the right to restrict or refuse shipment to certain locations when necessary because of carrier restrictions, legal requirements, fraud concerns, or other legitimate business reasons.
16. Contact Us
If you have questions about shipping or an existing order, contact:
ALB Online
Email: albtradingofficial@gmail.com
Website: albtradingonline.com
Please include your order number when contacting us about an existing order.